Customer First
As the leading integrated environmental service provider in Hong Kong, Baguio is committed to maintaining amicable customer relationships, excellent customer satisfaction level and delivering the service which matched the customer expectations. To enhance our service quality and standard, the service quality survey and review meeting are hosted regularly to review:
The Baguio Service Quality Evaluation Survey was conducted in 2022, which evaluated service performance, managerial staff performance and front-line operational staff performance. 260 responses were received during the year. The evaluation items rated “Satisfactory of above” was over 95% in each part of the evaluation.
If you have any concerns about our integrated environmental services, you are welcome to express your valuable opinions by completing our Service Quality Evaluation Survey here.
Digitalization and Innovation
In order to maintain our leading market position, We determined to carry out digital and technological innovations. Baguio has adopted various digital and cloud-based solutions to enhance daily work efficiency, including ERP, online attendance system, cloud-based word processing and file sharing system, GPS, geographic information system and electronic key system (iButton).
In 2022, Baguio has established a cooperation framework with the Hong Kong Science and Technology Parks and ParticleX. According to our business nature, it will introduce innovative solutions from innovation and technology companies to enhance Baguio’s operation and management capabilities. Under the cooperation framework, we will examine the service proposals of different innovation and technology companies, and let the integrated environmental services keep pace with the times.
For more details about Baguio's sustainability works, please click here to download Baguio’s Sustainability Report 2022.
